Thank you for shopping with TedFrann Consult.
We want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned in the original packaging
- Include all accessories and documentation, if applicable
- Be accompanied by proof of purchase
Items showing signs of use or damage caused after delivery may not qualify for a refund.
Non-Returnable Items
The following items cannot be returned:
- Personalized or customized products
- Clearance or final sale items
- Gift cards
- Products damaged due to misuse
Return Process
To initiate a return, please contact us before sending any item back.
Please include:
- Your order number
- Your name
- A brief description of the issue
- Photos of the item if it is damaged or incorrect
Email:
Our customer support team will provide return instructions.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Exchanges
We replace items only if they are:
- Damaged during shipping
- Defective
- Incorrect items received
Please contact us within 7 days after delivery if any of these situations occur.
Damaged or Incorrect Orders
If your package arrives damaged or contains the wrong product, please contact us promptly with photographs of:
- The item received
- The shipping label
- The packaging
This allows us to resolve the issue as quickly as possible.
Return Shipping
If the return is due to our error (such as receiving the wrong or defective item), we will provide an appropriate solution.
For returns requested for other reasons, return shipping arrangements and any associated costs are the responsibility of the customer unless otherwise stated.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Order Cancellation
Orders may be canceled before they have been processed or shipped.
If your order has already been shipped, it cannot be canceled and must follow the return process after delivery.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us.
TedFrann Consult
Email: deskinfo@tedfrannconsult.com.